Terms and Conditions
Terms and Conditions
Terms and conditions for renting a motorhome at VanCave
Article 1. Definitions
1.1. In these general terms and conditions, the following terms are used with the following meaning, unless expressly stated otherwise or the context indicates otherwise:
a. VanCave: the user of these general terms and conditions: VanCave (Daughter of BlanXs) established at J. Keplerweg 10d in Alphen aan den Rijn, registered with the Chamber of Commerce under Chamber of Commerce number 72168609;
b. renter: the person who rents or wishes to rent a camper van from VanCave;
c. agreement: the rental agreement between VanCave and the tenant;
d. camper van: the camper rented by the tenant from VanCave;
e. driver: the natural person who has been specified by the renter in writing or via e-mail as the driver of the camper bus;
f. website: the website www.vancave.nl that is managed by VanCave.
Article 2. General
2.1. These general terms and conditions apply to the offer of VanCave and to every agreement between VanCave and the renter.
2.2. VanCave is not bound by its offer if there are printing, typesetting or programming errors on the website or in an e-mail message.
2.3. The lessee is informed of the applicability of these general terms and conditions before the conclusion of the agreement.
Article 3. Realization of the agreement
3.1. The tenant can submit an availability request to VanCave via the website, via e-mail, by telephone or in person at the VanCave location. VanCave then sends its offer to the tenant by e-mail.
3.2. The agreement is concluded at the moment that the tenant has agreed to the offer of VanCave via the website or e-mail.
3.3. After the tenant has agreed to VanCave's offer, VanCave will send a confirmation via e-mail to the tenant with a payment link for paying the down payment or for paying the entire rent plus the deposit if Article 12.3 applies . This amount must be paid within 48 hours after this confirmation email has been sent. If the renter does not pay this amount on time, VanCave will send the renter a payment reminder via e-mail, with the request to pay the amount within 24 hours after this reminder e-mail has been sent. If the hirer does not comply with the payment reminder, VanCave will dissolve the agreement. The tenant will be notified of this dissolution by e-mail. VanCave is not liable for any damage suffered by the hirer as a result of such dissolution.
Article 4. Cancellation of the agreement by VanCave
4.1. VanCave is authorized to cancel the agreement in the event of force majeure. Force majeure includes weather conditions or (natural) disasters that make it unwise to drive the motorhome or where there is a high chance that the motorhome will be damaged or destroyed, missing or stolen when driving the motorhome. of the motorhome reserved by the renter and VanCave cannot make a comparable motorhome available.
4.2. If VanCave cancels the agreement due to force majeure, VanCave will refund the payments already made to the renter.
4.3. If VanCave has a valid reason for this, such as a suspicion of fraud or the suspicion that the renter will not fulfill his obligations towards VanCave, VanCave can decide not to give the motorhome to the renter, without the renter being entitled to compensation. or any other form of compensation. In such a case, payments already made will be refunded to the tenant.
4.4. In the event of cancellation of the agreement, VanCave is not liable for any damage suffered by the hirer as a result.
Article 5. Rental period
5.1. The rental period starts on the collection day between 2:00 PM and 5:00 PM and ends on the return day between 9:00 AM and 11:00 AM. Each motorhome has its own pick-up and drop-off times. These times are emailed to the tenant 10 days before the start of the rental period. If the rental period is exceeded by a whole or part of a day, one day's rent (1/7th part of the weekly rent) plus an additional fee of € 400.00 will be charged to the tenant. For each day that the renter returns the camper late, the daily rent plus the additional fee of € 400.00 will be charged to the renter.
Article 6. Type of camper and not being able to make the camper available
6.1. The tenant rents a certain type of camper. This means that the lessee cannot claim a specific model. The type of motorhome rented by the tenant includes different models. The renter must accept the motorhome that falls within the type that he has booked. This can be the motorhome model that was made known to the renter as an example before or at the conclusion of the agreement, or a comparable model.
6.2. If VanCave cannot make the type of motorhome that the renter has booked available to the renter due to a force majeure situation, for example because the previous renter did not return the motorhome on time, VanCave will inform the renter of this as soon as possible and VanCave has the right to make a different type of motorhome available to the renter. If the renter does not accept a motorhome of a different type, the renter has the right to dissolve the agreement. If a motorhome of a different type is not available, the agreement will be dissolved. If the agreement is dissolved in accordance with this article, the payments already made by the tenant will be refunded to the tenant. VanCave is not liable for any damage that the renter suffers because the agreement is dissolved in accordance with this article. If the renter accepts a different type of motorhome and a lower rental price applies for this other type, the total rental sum will be adjusted accordingly.
Article 7. Kilometers
7.1. All kilometers are included in the rental price, unless stated otherwise in VanCave's offer or in the agreement.
Article 8. Insurance
8.1. The camper is WA + Casco, including occupants, insured. There is an excess of € 1,000 per event, which will be charged to the tenant in the event of damage at home and abroad. A green card is supplied with the motorhome. Damage caused by hail or other weather conditions, a blown tire and the costs for replacing a window as a result of a broken window or stone chips are for the account of the tenant. These forms of unforeseen damage fall under the deductible.
8.2. Damage not covered by the insurance, such as, but not limited to, damage caused by the fact that at the time of the accident the driver was under the influence of alcoholic beverages or any intoxicant or stimulant to such an extent that he could not be considered capable of driving the motorhome properly. to drive, is entirely at the expense of the renter. The damage caused by letting unauthorized persons drive is also for the account of the renter. Finally, damage to the interior is not covered by the insurance, so that repair and replacement costs are entirely at the expense of the tenant. Damage to the camper due to careless use of the camper is at the expense of the tenant.
Article 9. Deposit
9.1. The deposit per rental period is € 1,000.00. The deposit must be paid no later than 6 weeks before the start of the rental period. Provided the renter has fulfilled all his obligations towards VanCave, this deposit will be refunded to the account of the renter within 14 days after the renter has returned the motorhome, possibly after deduction of additional costs owed by the renter. In the event of damage, the period referred to in this article may be extended in connection with the settlement of the damage. If it turns out that the deposit is not sufficient for the compensation of the damage to which VanCave is entitled in accordance with these general terms and conditions, the hirer will immediately pay the excess, determined by VanCave, in addition to the deposit to VanCave. If necessary, a final invoice will be drawn up for specification.
9.2. No interest is paid on the deposit.
Article 10. Cancellation and amendment of the agreement
10.1. Cancellation must be made in writing or by e-mail. The date of the mail delivery resp. the date of receipt of the e-mail by VanCave is the cancellation date. VanCave advises the renter to take out travel and cancellation insurance.
10.2. The cancellation costs are:
a. in case of cancellation 15 weeks or more before the start of the rental period: 25% of the rental sum;
b. in the event of cancellation 10 weeks or more and less than 15 weeks before the start of the rental period: 60% of the rent;
c. in case of cancellation less than 10 weeks before the start of the rental period or if the renter does not pick up the camper without canceling (no-show): 100% of the rental sum.
10.3. Returning the motorhome earlier will not lead to a refund of the rental price (or part thereof).
10.4. If the hirer has not taken out cancellation insurance, this is entirely at the risk of the hirer and does not entitle the hirer to compensation from VanCave, to a discount on the cancellation costs referred to in Article 10.2 or to any other form of compensation. .
10.5. Changing the agreement free of charge is not possible, unless VanCave has agreed to the change in writing or via e-mail without extra costs. If VanCave and the hirer cannot reach agreement on the additional costs associated with changing the agreement, the original agreement will remain in effect or the hirer must cancel the agreement and cancellation costs will be charged to the hirer in accordance with Article 10.2. brought.
10.6. Shortening the rental period is not possible. If the tenant wishes to shorten the rental period, the tenant must cancel the agreement and enter into a new agreement. Article 10.2 applies to this cancellation.
Article 11. Legitimation and personal data
11.1. When receiving the motorhome, identification by means of a valid passport and driver's license is required for the renter and all drivers.
11.2. VanCave processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information about the way in which VanCave processes personal data, VanCave's privacy policy can be consulted, see www.VanCave.nl/privacybeleid/.
Article 12. Payment
12.1. Payment must be made as follows:
a. 50% of the total rent immediately after the conclusion of the agreement;
b. 50% of the total rent + the deposit 6 weeks before the start of the rental period.
12.2. If the agreement is concluded within 6 weeks before the start of the rental period, the total rent + the deposit must be paid immediately after the conclusion of the agreement.
12.3. Payment must be made through the VanCave payment system. If the tenant does not have a Dutch bank account, payment must be made to bank account number NL87 BUNQ 2041 0893 77 in the name of VanCave.
12.4. If the hirer does not pay on time, VanCave will send the hirer a reminder. If the hirer does not comply with this reminder, VanCave has the right to dissolve the agreement and the cancellation costs as described in Article 10.2 will be charged to the hirer.
12.5. Any fines that VanCave has received and that relate to the rental period in which the camper was available to the renter, are for the account of the renter.
VanCave charges administration costs for searching, checking, sending and storing the fines. These administration costs amount to € 35 incl. VAT per ticket. VanCave forwards the ticket to the renter with a request to pay the ticket immediately in the manner described on the ticket. Immediately after the renter has paid the fine, the renter must inform VanCave thereof
In the case of parking and/or foreign fines, VanCave is sometimes summoned to pay the fine. In that case, the renter will then find the fine amount as well as the above-mentioned administration costs on the invoice that is sent to the renter for the fine.
12.6. If the renter fails to pay the amount due to VanCave on time, VanCave will send the renter a reminder. If the tenant does not respond to the reminder, the tenant is in default. The tenant then owes statutory interest. The interest on the claimable amount will be calculated from the moment that the tenant is in default until the moment of payment of the full amount. If the renter remains negligent after a reminder and notice of default to pay the claim, VanCave can hand over the claim, in which case the renter is also obliged to pay all judicial and extrajudicial costs in addition to the total amount then due and the statutory interest. The extrajudicial collection costs are determined in accordance with the Collection Costs Act.
Article 13. Repair and damage
13.1. When returning the camper must be in the same condition as when it was delivered.
13.2. Despite the fact that VanCave motorhomes are well maintained, a defect can always occur or damage can occur.
13.3. The tenant may have necessary repairs carried out up to € 75.00. This should be done at an expert repair facility, preferably a dealer of the brand of the motorhome (see registration certificate). For repairs that exceed this amount, VanCave must always be contacted first and approval sought. If possible, the hirer will comply with VanCave's instructions. Original and itemized invoices issued in the name of VanCave will be refunded to the renter at the end of the rental period.
13.4. Damage to the interior, air conditioning unit, reversing camera, solar panels, awning and bicycle rack is at the risk of the renter, except for normal wear and tear and signs of use.
13.5. For every collision, the local police must be called in and the European damage form must be completed. The lessee must also inform VanCave by telephone within 24 hours.
13.6. Damage and costs not covered by the insurance, such as as a result of driving under the influence, letting unauthorized persons drive the vehicle, seizure, drug transport, flooding, destroying the interior, etc., are entirely at the expense of the renter.
13.7. The renter is obliged to report any known damage and defects to VanCave during the trip and when returning the motorhome. During the trip, damage and defects can be reported to VanCave in the following ways:
– via the service number stated on the checklist in the motorhome;
– via whatsapp on +31652518578;
– via info@VanCave.nl
13.8. Reimbursement of vacation days due to a defect is excluded. Due to a defect in a part during the rental period, the renter cannot claim compensation.
Article 14. Maintenance and damage to inventory
14.1. The camper is delivered with a full fuel tank, full AdBlue tank (if present), 25% filled clean water tank, empty waste water tank and completely cleaned inside and out. At the end of the rental period, the camper must be clean inside and out (except for the roof), the clean water tank must be 25% full, the waste water tank must be empty and it must be returned with a full fuel and AdBlue tank (if present). If this is not the case, the following will be deducted from the deposit:
a. an amount of a maximum of € 200.00 for cleaning the inside;
b. € 150.00 for cleaning the outside;
c. € 50.00 for emptying the waste water tank;
d. € 100.00 for emptying and cleaning the cassette toilet;
e. € 30.00 for filling up the fuel and/or AdBlue tank (if present) + the fuel costs.
14.2. If damage occurs to inventory or if parts are missing, VanCave will subsequently charge the renter for the costs of re-purchasing.
Article 15. Fuel
15.1. Consumption of fuel (diesel) and AdBlue is for the tenant's account. The renter receives the motorhome with a full fuel and AdBlue tank and the renter must return the motorhome with a full tank.
Article 16. Consumption costs
16.1. There are no costs associated with any oil consumption.
Article 17. Driver
17.1. The driver must be at least 25 years old and 5 years old and in possession of a valid Dutch driver's license that is required to drive the rented motorhome. Non-Dutch residents must be in possession of a valid international driver's license, which can be applied for in the country of origin. For driving the motorhome with driving license B, the driver must take into account a weight on the license plate ranging from 3,000 to 3,200 kg, according to EU standard including driver (75 kg), full fuel, fresh water tanks, gas bottles, spare wheel, cable reel, standard on-board tools and 10 kg for every meter of length of the motorhome. To drive the camper with a C1 driving license, the driver must take into account a weight on the license plate ranging up to 5,400 kg, according to EU standard including driver (75 kg), full fuel, fresh water tanks, gas bottles, spare wheel, cable reel, standard on-board tools and 10 kg for every meter of length of the motorhome.
17.2. The camper may only be driven by the driver(s) specified by the renter. The renter is personally liable for any traffic violations committed.
17.3. The driver must follow all instructions provided by VanCave when using the motorhome. The driver must drive the motorhome carefully and safely. It is expressly not allowed to drive faster than the maximum permitted speed or with a maximum of 110 km/h
Article 18. Obligations of the tenant
18.1. If the renter is not the driver, then the renter must point out these general terms and conditions to the driver and ensure that the driver observes the general terms and conditions. The renter remains responsible for the motorhome at all times during the rental period, even if the renter is not the driver.
18.2. The motorhome remains the property of VanCave at all times. The renter is not permitted to sublet the motorhome, offer it for sale, sell, transfer, encumber or make it available to third parties.
18.3. The renter guarantees that he or the driver has such a physical and mental condition that is necessary to be able to drive the motorhome safely.
18.4. The renter is responsible for the goods and persons he transports in the camper.
18.5. It is expressly not permitted to transport weapons, incendiary items or explosives or illegal goods, such as narcotics, with the camper, to use the camper for criminal activities or offenses or to use the camper for passenger transport for a fee.
18.6. The motorhome must be used in accordance with local laws, regulations and regulations.
18.7. In the event that the motorhome is seized during the rental period, the renter remains obliged to fulfill the obligations of the agreement, including payment of the rental price including storage, until the time when the motorhome is back in VanCave's possession free of attachments. The lessee is obliged to indemnify VanCave for all costs arising from the attachment. If the camper is seized, the renter must immediately inform VanCave. The hirer must inform the seizing party of VanCave's ownership rights.
18.8. If the hirer fails to fulfill his obligations towards VanCave arising from the agreement, these general terms and conditions or the law, or fails to do so on time or in full, the hirer must compensate all damage and/or costs incurred by VanCave as a result.
Article 19. Instruction
19.1. When picking up the motorhome, the renter will receive detailed instructions about the operation of the motorhome and accessories. This instruction can also be seen on the website in the instruction film. The user manuals of the motorhome are given to the renter.
Article 20. Which countries may be visited
20.1. All countries in Europe may be visited with the camper, except risk areas designated in advance by the insurance and VanCave. The countries concerned are on the green map. It is not permitted to visit winter sports areas with the camper or to use the camper for winter sports purposes. Damage caused in winter sports areas or the use of the motorhome for winter sports purposes are the responsibility of the renter.
Article 21. Pets
21.1. Dogs are only allowed in two types of campervans that VanCave rents out. The type of campers that allow dogs is stated on the website. Pets other than dogs are never allowed in the campers. If the renter has brought a dog in a motorhome for which dogs are prohibited or if the renter has brought a pet other than a dog in the motorhome, the cleaning costs of € 500.00 and, if applicable, the costs deducted from the deposit for repairing visible damage caused by the pet.
Article 22. Smoking
22.1. Smoking in the camper is not allowed. If there has been smoking in the camper, the cleaning costs incurred will be deducted from the deposit. These cleaning costs amount to a minimum of € 500.
Article 23. Parking
23.1. Leaving a car belonging to the renter and/or driver on the VanCave site during the rental period is entirely at your own risk and only possible on request. The parking rate is on the website. VanCave is not liable for any consequences that the parking of this vehicle entails (for example damage or theft).
Article 24. Liability
24.1. VanCave cannot be held liable for compensation for any damage that is a direct or indirect result of:
a. an event that is in fact beyond its control and can therefore not be attributed to its actions;
b. any act or omission of the renter or the driver.
24.2 VanCave is not liable for damage of any nature whatsoever because VanCave relied on incorrect and/or incomplete information provided by the hirer.
24.3. Furthermore, VanCave is never liable for personal, material and/or immaterial damage of the renter, driver or his travel companions, caused by the use of the motorhome, mechanical malfunction and/or collision damage. VanCave is not liable for property belonging to the renter or a third party being stolen from the motorhome. VanCave is not liable for damage due to death or personal injury.
24.3. VanCave is never liable for indirect damage, including consequential damage, lost profit, lost savings, lost (holiday) joy, travel costs, accommodation costs, costs for replacement transport, costs that are not covered by the renter's own roadside assistance or insurance, and damage caused by business stagnation.
24.4. If VanCave should be liable for any damage, VanCave's liability is limited to the amount of the payment made by VanCave's insurer. If the insurer does not pay out in any case or if the damage is not covered by the insurance, VanCave's liability is limited to the rental sum.
Article 25. Applicable law and competent court
25.1. Dutch law applies to every agreement and legal act between VanCave and the renter.
25.2. All disputes regarding agreements between the renter and VanCave will be settled by the competent court in the Netherlands within whose jurisdiction VanCave's place of business is located. The hirer has 1 month after VanCave has invoked this clause in writing against the hirer to choose the competent court according to the law for settlement of the dispute.